“DVG Smart Help Application”

To make it easier for citizens and municipal authorities to address civic issues quickly and effectively, Davanagere Smart City Limited, in joint collaboration with the District Administration and the City Corporation, launched a new mobile application called “DVG Smart Help” on 22-09-2025. Through this app, citizens can register their complaints directly with the concerned authorities and track the status of their grievances in real time, ensuring faster and more transparent redressal.

Citizens can download the “DVG Smart Help” app from the Google Play Store and use it to report problems related to cleanliness, waste management, and other municipal services.

The app is designed to make complaint redressal transparent, quick, and accountable. Citizens can register complaints regarding issues such as:

  • Solid waste not being collected regularly

  • Accumulation of garbage in public places

  • Dustbins not cleared

  • Garbage Vehicle not arrived

  • Any other sanitation-related concerns

Once a complaint is lodged, it will be routed to the relevant Health Inspector or Municipal Department through the system. The concerned officers will then take prompt action and resolve the complaint.

Steps for Citizens to Use the Mobile App:

  1. Download the App – Citizens can download the Davanagere Smart Help app from the Google Play Store.

  2. Registration – Register your mobile number on the app.

  3. Lodge Complaint – Select the relevant complaint category and upload a photo if required.

  4. Complaint Tracking – You can track the status of your complaint through the app.

  5. Receive Updates – You will receive updates through SMS or the mobile app once the complaint is resolved.

Benefits of Using the App for Citizens:

  • Easy and transparent way to lodge complaints.

  • Citizens can track their complaints and receive timely updates.

  • Quick redressal of issues.

  • Active citizen participation improves cleanliness and overall city management.

  • Municipal officers can monitor complaints efficiently through the system, ensuring proper follow-up and resolution.

Play Store Link: https://play.google.com/store/apps/details?id=com.dvgsmart.help

Mobile App Helpline Number: 1800 425 6820